- What is a PGI account and why do I need one?
-
Your PGI account allows you to download software and
manage any PGI products that you may have purchased. Accounts are created
for new PGI customers or by signing up.
- I forgot my password. How can I get a new one?
-
Of course. You only have to request a new
password. Instructions and a link that will enable you to change the password
on your account will be mailed to you.
- I'm trying to change my password but your system says that it is too
simple.
-
Passwords need to be at least eight characters in length and match
three of these four rules:
- English uppercase character (A through Z)
- English lowercase character (a through z)
- Base 10 digits (0 through 9)
- Special characters (Examples: !, $, #, %, etc.
- I want to login but I never received the password for my account.
-
It is very likely that your account was never activated, which is why
you don't have a password. All you have to do is
request a new password. Instructions
and a link that will enable you to activate your account and set the
password will be mailed to you.
- How do I download PGI software?
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Please follow these steps.
-
Login to your
account. Your user name is your email address. If you don't know
your password, then see the top of this page. If you need an
account, then
sign up.
- Click on the "Download software" link.
- Select the software product that you want or need, agree to the
PGI End-user License, and then click the "Download" button.
The download of the product that you requested should begin. Save
the file somewhere on your local computer, and then install it.
- Why does my order have a PIN and a PIN code?
What's the difference?
-
All PGI orders are identified by a Product Identification Number,
or PIN. When contacting PGI for support, please provide this
number.
Each PIN has a corresponding PIN code. The PIN code is only used
to tie the PIN to a PGI account. PINs are initially tied to the
account of the person who purchased the software, which allows
that person to manage the license keys. If that person wishes to
delegate that role to someone else, they simply need to provide the
PIN code to that other person.
- How do I tie a PIN to my account?
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Please follow these steps to tie a PIN to your account.
-
Login to your
account. Your user name is your email address. If you don't know
your password, then see the top of this page. If you need an
account, then
sign up.
- Click on the "Tie a PIN to this account" link.
- In the next window, enter the required PIN code and click
the "Tie PIN to account" button. You can get the PIN code from
the original order confirmation that was sent to the person
who purchased the PGI product.
To return to the account options page, click the "My Account"
link near the top right side of the page.
- What does it mean when I see "Voided PIN"?
-
A voided PIN is a PGI license that is no longer valid.
The license may have been upgraded to a new license or invalidated
for other reasons. You must cease using any/all license keys
generated with a voided PIN, in accordance with the
End-User License Agreement.
- How do I generate permanent license keys?
-
Please follow these steps to enter the online license key system.
-
Login to your
account. Your user name is your email address. If you don't know
your password, then see the top of this page. If you need an
account, then
sign up.
- Click on the "Create permanent keys" link.
- In the next window, select the PIN for which you wish to create a license keys.
You will be placed into the license key management application.
To return to the account options page, click the "My Account" link
near the top right side of the page.
- How can I find out more information about my original order?
-
Purchase and order information is available for each PIN. Follow these
steps to access it:
-
Login to your
account. Your user name is your email address. If you don't know
your password, then see the top of this page. If you need an
account, then sign up.
- Click on the "Manage PGI products" link.
- In the next window, a brief summary of each order is displayed.
- Click on the PIN in the left-most column for a detail view of the order
detail.
To return to the account options page, click the "My Account"
link near the top right side of the page.
- When I try to sign up, I get a message that my email address
is excluded. What does this mean?
-
Many popular websites provide anonymous email accounts. Due to U.S. export
laws, PGI is responsible for verifying the identity of anyone using its
software. For this reason, we chose to exclude registrations from
certain domains that provide such accounts.
- Why do I have to activate my PGI account?
-
Upon a successful registration, an email message with the subject of
"Please activate your PGI account" was sent to you. Clicking on the
link that was included in that message lets us know that you received
this information. It also verifies that you can receive email from PGI.
- When I try to activate my account, I get a message that the
URL specified was incorrect.
-
That message means that the activation link that was sent to you isn't
working for some reason. All you need to do is to
request a new link.
- My email address has changed and I need to change my PGI
account name.
-
Please sign up again with your new email
address. If you have PINs tied to the old account, then as a courtesy
we will move them to your new account. After you've activated the new
account, simply send a request to
PGI webmaster. Make sure
to include the old and new email addresses.
- Can you please stop sending me email?
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Please follow these steps to update the mail preferences for your account.
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From My Account, click on
Update account. You may be
asked to login to your account.
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Click on
Modify email preferences.
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Your current selections are displayed. Make any changes, and then
click the "Update preferences" button to update your account.
Any mail that is sent from the PGI website always follows the
mail preferences on your account.
- When I try to login, I get a message that cookies must be
accepted. What does this mean?
-
The PGI account system needs to write a small amount of non-personal
information to a cookie. If you are seeing this message, then you
are probably blocking cookies in your browser or are using a very high
level of security. Or, the login page has expired from your browser
cache and needs to be reloaded in your browser before trying to login.
- When I try to login, I get a message that my account is locked.
What does this mean?
-
To comply with laws and regulations applicable to its products and services,
PGI requires certain information on all registrants. Incomplete information
may result in the account being locked, even after the account has been
activated.
If you would like more information about why your account was locked,
or if you have other questions about this policy, please contact the
PGI webmaster.
- I have JavaScript turned off and your website doesn't work
right. Can you fix your website?
-
If you have JavaScript turned off or are using an extension like NoScript for
Mozilla Firefox to block the running of scripts, then you are going to have to
enable JavaScript or allow the scripts to run. Very few pages on the website
actually require JavaScript, but where used, it is necessary.
- Why was my download denied?
-
In order to balance the needs of everyone who use PGI web services,
we have been forced to restrict the number of simultaneous downloads
of our software products. Webservers can only handle a finite number
of simultaneous connections. Too many open connections means that
no one will be able to connect to the website.
During high-use times such as releases, the PGI webserver may only
allow a single download per PGI account. You might also be using
a download accelerator with your web browser. Download accelerators
work by opening multiple connections to a webserver. To successfully
download our software and allow others to do so, please disable your
accelerator or at least limit the number of connections to less than
five.
PGI reserves the right to employ bandwidth limits or deny logins
to anyone who mis-uses their account by excessive downloading.
- I get the message that the PGI webserver is experiencing
technical difficulties. What's going on?
-
This specific error message is pretty unusual. It means that a web
application could not connect to the local database server that manages
accounts.
- I use Internet Explorer. When I browse through your site,
I continually get this annoying dialog box telling me that your pages contain
both secure and insecure items.
-
If you would like to turn this message off for all websites, then the
following recipe works.
Navigate to Internet Options. Under the Security tab, click on the
Internet icon, then click the Custom Level button. One of the settings
about half way down will be "Display mixed content". Select "Enable"
under this option and that annoying dialog box should never show up again.
- I'm having problems with your website. Help?!
-
Although the PGI account system is well-tested, problems can occur,
especially given the breadth of operating systems and web browsers that
are in use on the Internet. If you're not using the latest version of
Microsoft's Internet Explorer or Mozilla Firefox, you probably want to
upgrade. Or, try using another browser on your computer.
If you want to report this problem, please send mail to the
PGI webmaster.
In order to properly diagnose the problem, please include the following:
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The URL you were accessing
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Any error messages that are displayed
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The type and version of the web browser that you were using
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The operating system on the computer where the browser is running