PGI User Forum

[mkcolg]

Hi HolyGeneralK,

We have an FAQ on this (see https://www.pgroup.com/support/install.htm#change_license) but the basic method is to log into your account on the PGI website (https://www.pgroup.com/account/login.php) and follow the 'Create Permanent Keys" link from your account page. Next, select the product id number (PIN) of the license you wish to delete, and from the "Key Administration" page, then select the check box for the particular license you wish to delete (In your case there should only be one). Once deleted, select 'Create license key".

Note that all subsequent deletions need to be approved by the PGI Sales department but usually are able approve deletions within 1 business day.

Hope this helps,
Mat

[HolyGeneralK]

Mat,

Thanks for the assitance. Unfortunately when I get to that page, I do not get the option of deleting my license key.

"The software license that you purchased does not include the ability to transfer the license key to another system. "

Would I need to contact the sales department to allow this to happen?

[mkcolg]

Hi HolyGeneralK,

Sorry for the misinformation, I was not aware of the extra restriction on the PVF Education Program license.

Please send a note to license@pgroup.com, including you PIN number, and customer service should be able to help.

Thanks,
Mat