PGI User Forum

mkcolg · Posted: Tue Sep 30, 2008 9:34 am Post subject:

Hi mkress,

Pat looked into this and found that the original order acknowledgment was sent to you as an email attachment while the other two mails were inlined text. Our thinking is that your network's spam filter marked the first email as spam due to the attachment.

We have resent the acknowledgment which you should receive soon. If not, please let us know and we'll try a different method.

- Mat

mkress · Joined: 08 Aug 2008 Posts: 5

Hi Mat, Thanks for the follow-up. I have not recieved it yet. I will keep an eye out for it and let you know when it comes.
Thanks again, Mike

mkcolg · Posted: Thu Oct 02, 2008 1:23 pm Post subject:

Hi Mike,

Our best guess is that the mail is getting caught in a spam filter somewhere. Maybe because it's being sent from "sales@pgroup.com" or some string in the acknowledgment.

Whatever the reason, Pat's working on trying other methods of delivery including alternate sending address or fax. Worst case, there's always the US postal service.

- Mat

mkress · Joined: 08 Aug 2008 Posts: 5

Hi Mat,
An alternate email address is: mekress@gmail.com
Please let me know if Pat sends it so i know to check it.
Thank you very much, Mike