Subscription Services Agreement PGI Subscription Services (the "Services") provided to End-User by STMicroelectronics or its subsidiary The Portland Group (collectively, "ST") are limited to the terms described in this Subscription Services Agreement. ST shall have no duties to provide such support services except as explicitly set forth herein and upon payment of the annual PGI Subscription Services fees. By purchasing the Services, End-User understands and agrees to the terms of this Agreement and that the Services are provided by ST only for the period covered by the purchase, usually for a period of one year (12 months) from the date of purchase, and will automatically terminate at the end of such period. ST will maintain only the most current version of the Product(s). ST shall maintain prior versions of the Products for a period of six (6) months from the release of each new version release. ST shall not be obliged to provide the Services in the event of the following events: 1) Abuse, misuse, accident or neglect; 2) Use of the Products on target systems other than those for which the Products and subsequent components in the compilation process are intended to produce an executable image; 3) Where inadequate backups are supplied. The PGI Subscription Services consist of the following: - Technical Support - End-User will first contact the Reseller, if any, from which the Product(s) were purchased. If Reseller cannot resolve the problem, ST will provide technical support ONLY by electronic mail to End-User. The End-User, or Reseller on End-User's behalf, shall send the support request via either electronic mail to trs@pgroup.com, fax to +1-503-682-2637, or submit a support request form from www.pgroup.com. The support request shall provide ST a description of the problem(s) encountered and, where possible, will include a description of how to repeat the condition that brought the problem. ST will correct the reported problem as such correction is available. - Subscriber-only forums and other services available at www.pgroup.com - Release upgrades for licensed Product(s) at no additional cost, except for any administrative fee that may apply. - Full license fee credits on Product upgrades, except for any administrative fee that may apply. "Product upgrades" refer to exchanging one Product license for a more expensive Product license, and is not the same as a version or "Release" upgrade referenced above. - Full license fee credits on user-count upgrades, except for any administrative fee that may apply. [End of Subscription Services Agreement]