All newly purchased PGI licenses include a 30 day money back guarantee and 30 days of PGI Support Service.

PGI Support includes the following:

  • Ongoing technical support by electronic mail. Support requests may be sent by fax to +1-503-682-2637, or online using the PGI technical support request form.
  • Release updates for licensed product(s) at no additional cost, except for any administrative fee that may apply.
  • Full license fee credits on product upgrades, except for any administrative fee that may apply. "Product upgrades" refer to exchanging one product license for a more expensive product license, and is not the same as a version or "Release" upgrade referenced above.
  • Full license fee credits on user-count upgrades, except for any administrative fee that may apply.
  • Support subscriber-only forums and other services available at www.pgroup.com
  • Support subscriber-only special offers, discounts and promotions.

Support pricing varies by product. See the PGI Professional page for information.

  • Support Service extensions are available for purchase in one-year increments.
  • Support can be extended for up to a maximum of three years.
  • Extensions are effective from the expiration date of your current Support Service term.

You may also wish to read the full Support Services Agreement. Support Services are not available for public domain or freeware software.

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